Refund policy

 

REFUND POLICY
All Sleepy Creek Serpent products are made to order through print-on-demand production. All sales are final. We do not accept returns, refunds, or exchanges for incorrect sizing, color preference, buyer’s remorse, or any other change-of-mind reason. Please review product details and sizing information carefully before placing your order.

Damaged or Defective Items
If your item arrives damaged or defective, contact us at contact@sleepycreekserpent.com within 2 days of delivery. Include your order number and clear photos of the issue. Approved claims may receive a replacement or refund at our discretion. Damaged or defective items do not need to be returned to us.

Lost Packages
If your tracking shows a package as lost in transit, contact the shipping carrier directly using your tracking number. If you need additional assistance, contact us at contact@sleepycreekserpent.com.

Policy Agreement
By completing your purchase, you acknowledge and agree to this policy.